Return & Refund Policy

KikiKart allows returns only under defined conditions and within specified timelines. Returns are not automatic and must be approved after review of the request and supporting evidence.

• Customers must raise a return or refund request within 24–48 hours of product delivery, depending on the product category
• Requests raised after the eligible window may not be accepted under any circumstances
• To initiate a return request, customers must contact our support team at support@kikikart.com with complete details and required proof

A product is eligible for return only if it meets all of the following conditions:

• Product is unused and in original condition
• Original packaging, tags, manuals, and accessories are intact
• Product has not been altered, damaged, or misused by the customer
• Return request complies with timelines and documentation requirements

KikiKart does not offer free return pickup or free return shipping.

If a return request is approved:

• The customer must ship the product to the KikiKart store/warehouse address
• All return shipping costs are to be borne by the customer
• Customers are advised to use a reliable courier service with tracking
• KikiKart is not responsible for loss or damage during return transit

All returned products undergo a mandatory quality inspection after reaching our warehouse.

Refunds are initiated only after:

• Physical verification of the product
• Confirmation that the returned item matches the original order
• Assessment of product condition and packaging

Once a returned product successfully passes inspection:

KikiKart is not responsible for delays caused by external banking systems.

If a customer receives a wrong product or a damaged product, strict documentation requirements apply.

The request must be raised within 24 hours of delivery along with the unboxing video and order details.

If KikiKart verifies that:

• The wrong item was shipped, or
• The product was damaged during transit

And all required proof is provided and approved:

• A refund or replacement may be offered
• Return instructions will be shared with the customer
• Resolution is subject to internal verification and approval

Certain products may be classified as non-returnable, including but not limited to:

• Hygiene or personal-use items
• Products marked as "Non-Returnable" on the product page
• Clearance or final-sale items

Return or refund requests may be rejected if:

• Request is raised outside the allowed time window
• Required proof (including unboxing video) is missing or invalid
• Product is used, damaged, or altered by the customer
• Returned product does not match the original order
• Policy abuse or suspicious activity is detected

If an order is returned to us due to:

• Incorrect shipping address
• Customer refusal to accept delivery
• Multiple failed delivery attempts

The order may be cancelled. Any refund issued will be processed after deducting shipping, handling, and return-to-origin charges.

To maintain fair usage, KikiKart reserves the right to:

• Block accounts with repeated false claims
• Reject future return requests
• Take legal action in cases of fraud or misuse

KikiKart reserves the right to update or modify this Return Policy at any time without prior notice.

Changes will be reflected on this page with an updated effective date. Continued use of the platform constitutes acceptance of the revised policy.

For return or refund-related queries, contact: