Shipping Policy

• KikiKart currently ships products across eligible locations within India
• Serviceability depends on courier partner availability and pin code coverage
• Orders placed for non-serviceable locations may be cancelled, and any payment received will be refunded as per applicable timelines

All orders are processed after successful payment confirmation.

• Orders placed on weekends or public holidays are processed on the next working day
• KikiKart reserves the right to delay processing in case of high order volumes, operational issues, or unforeseen circumstances

Delivery timelines vary based on location, product type, and courier partner.

• Delivery timelines are indicative and not guaranteed
• Delays caused by courier partners, weather conditions, regulatory checks, or regional disruptions are beyond KikiKart's control
• Customers will receive tracking details once the order is dispatched

Shipping charges, if applicable, are calculated and displayed at checkout before payment.

KikiKart reserves the right to revise shipping charges based on:

• Order value
• Product dimensions or weight
• Delivery location

• Once dispatched, customers will receive shipment tracking details via email or SMS
• Tracking updates depend on courier partner systems
• KikiKart is not responsible for delays or inaccuracies in third-party tracking information

Customers are responsible for providing accurate and complete shipping details at the time of placing the order.

KikiKart is not liable for:

• Delays or non-delivery due to incorrect address or contact details
• Failed deliveries due to customer unavailability
• Re-delivery charges arising from failed delivery attempts

If a customer receives a product that is damaged, defective, or incorrect, the following conditions strictly apply:

• The request must be raised within 24 hours of delivery by contacting our support team at support@kikikart.com with the required proof
• KikiKart reserves the right to approve or reject the claim after verification

KikiKart does not offer free return shipping.

If a return is approved:

• The customer is responsible for shipping the product back to the KikiKart store address
• Return shipping costs must be borne entirely by the customer
• Products must be securely packed to avoid transit damage
• Returned items damaged due to improper packaging may be rejected

All returned products undergo a mandatory inspection after reaching our warehouse.

Refunds are initiated only after successful inspection, subject to the following conditions:

• The product must be unused and in original condition
• All original packaging, accessories, and tags must be intact
• The product must match the return request details

Once a return passes inspection:

KikiKart is not responsible for delays caused by banks or payment gateways.

In cases where KikiKart verifies that:

• The wrong product was shipped, or
• The product arrived damaged

And valid proof (including unboxing video) is provided and approved:

• KikiKart may offer a replacement or refund
• Return shipping instructions will be communicated individually
• Resolution is subject to internal verification

Certain products may be marked as non-returnable due to hygiene, safety, or regulatory reasons.

If an order is returned to us due to:

• Customer refusal
• Incorrect address
• Repeated delivery failure

The order may be cancelled, and refund (if any) will be processed after deducting shipping and handling charges.

KikiKart reserves the right to:

• Reject return or refund requests suspected of misuse or fraud
• Block accounts with repeated false claims
• Take legal action where necessary

KikiKart may revise this Shipping Policy at any time without prior notice.

Updates will be reflected on this page with a revised effective date. Continued use of the platform implies acceptance of the updated policy.

For shipping-related queries, contact: